by Chris Paradiso | Aug 10, 2017 | Uncategorized
Share This: by Does your insurance agency take the time to measure how effective your overall customer experience is? In a business of renewals, it is absolutely critical that we develop long-term, loyal clients over time. We focus less on providing “good service,”...
by Chris Paradiso | Jan 19, 2017 | Uncategorized
Share This: by Want to create a Video response when sending a proposal or quote? (You should!) Finally, there’s an easy way to send a Video Quote/Proposal with this awesome tool! The Problem Have you ever attempted to guide a client, line-by-line, through a policy...
by Chris Paradiso | Dec 8, 2016 | Uncategorized
Share This: by The customer experience is something that we have spoken on many times before. Why? Well, it is a crucial aspect of your insurance agency’s marketing that deserves a special focus. If you haven’t already checked out our article on the difference between...
by Chris Paradiso | Dec 22, 2015 | customer service
Share This: by Many people are confused about the difference between customer service and a customer experience. Are you one of them? If so, we’re here to help. Let’s dive into it and dissect the difference between the two. First, let me back up and tell you why...
by Chris Paradiso | Sep 24, 2015 | customer service
Share This: by In the world of “customer experience,” formerly known as “customer service,” what’s the difference between outside-in and inside-out? Inside-out thinking for your agency means your focus is on the agencies processes, systems, and insurance...