customer experience Archives - Page 2 of 2

BIG Data on the Customer’s Experience

by Chris Paradiso | Sep 29, 2016 | Uncategorized

Share This: by The customer experience is something that we are not shy of here at Paradiso Presents, as we have spoken on it a number of times in the past. Today, we’re putting a slightly different spin on it, because we’ve acquired BIG data on the customer...

User Experience for Insurance Agency Websites

by Chris Paradiso | May 26, 2016 | Uncategorized

Share This: by Every insurance agency has an opportunity to either win or lose with each visit they get on their website. Each time a prospect, customer, or client visits your website, it’s your job to make sure that they find what they are looking for, easily, and...

Customer Service vs Customer Experience in the Insurance Industry

by Chris Paradiso | Dec 22, 2015 | customer service

Share This: by Many people are confused about the difference between customer service and a customer experience. Are you one of them? If so, we’re here to help. Let’s dive into it and dissect the difference between the two. First, let me back up and tell you why...

Outside-In VS. Inside-Out Customer Experiences

by Chris Paradiso | Sep 24, 2015 | customer service

Share This: by In the world of “customer experience,” formerly known as “customer service,” what’s the difference between outside-in and inside-out? Inside-out thinking for your agency means your focus is on the agencies processes, systems, and insurance...